Return and Exchange Policy
100% Satisfaction is what we strive for!
We expect our customers to be 100% satisfied with the products we sell and the service we provide. If at any time in the next 30 days you are NOT 100% satisfied, you may send your purchase back for a refund or store credit for the price paid for the merchandise (minus what you paid for shipping), or you may exchange it for another item on our website that is more to your liking.
Order Errors and Defects
Important Notes About Returns & Exchanges
We regret we cannot refund delivery charges for returns or exchanges. The customer is responsible for any additional shipping charges associated with an exchange. If merchandise is returned in "as-new" condition within 30 days of purchase, a credit (minus what you paid for shipping) will be issued to the original credit card used for purchasing the item(s) or you can choose to receive a store credit. If merchandise is opened and/or unable to be resold, a store credit will be issued in the form of a Hopscotch Toys gift certificate. All returns & exchanges MUST include a valid RMA (Return Merchandise Authorization) number issued by Fat Brain Hopscotch Toys. See below for complete instructions.
Instructions for Returns & Exchanges
Prior to returning an item please fill out our return form to receive a RMA number to include with the return package.