Return and Exchange Policy

100% Satisfaction is what we strive for!

We expect our customers to be 100% satisfied with the products we sell and the service we provide. If at any time in the next 30 days you are NOT 100% satisfied, you may send your purchase back for a refund or store credit for the price paid for the merchandise (minus what you paid for shipping), or you may exchange it for another item on our website that is more to your liking.

Order Errors and Defects

In the unlikely event that we've made an error with your order or a product is defective, please call us immediately at 1-503-472-3702 or email us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it so that we can make it right! In cases of defective merchandise, we may have a replacement shipped direct from the manufacturer, so it's important that you contact us first before returning it.

Important Notes About Returns & Exchanges

We regret we cannot refund delivery charges for returns or exchanges. The customer is responsible for any additional shipping charges associated with an exchange. If merchandise is returned in "as-new" condition within 30 days of purchase, a credit (minus what you paid for shipping) will be issued to the original credit card used for purchasing the item(s) or you can choose to receive a store credit. If merchandise is opened and/or unable to be resold, a store credit will be issued in the form of a Hopscotch Toys gift certificate. All returns & exchanges MUST include a valid RMA (Return Merchandise Authorization) number issued by Fat Brain Hopscotch Toys. See below for complete instructions.

Instructions for Returns & Exchanges

Prior to returning an item please fill out our return form to receive a RMA number to include with the return package. Click here to begin>>>